Chapter 7. ON-THE-JOB TRAINING FOR STORAGE PERSONNEL

CHAPTER 7

ON-THE-JOB TRAINING FOR STORAGE PERSONNEL

Section I. Training Plan

thorough knowledge of their work and have the

7-1. Introduction.

confidence of their associates and subordinates.

In an ideal situation, every person in any organization is

Training must be considered by operating supervisors as

thoroughly trained in their duties. In addition, they have

an integral part of the daily workload.

been made aware of the value of their individual job to

7-4. Support by Storage Managers.

the entire operation and just exactly how and where their

Since training is part of the daily workload, storage

position fits into the complete organization. Attainment

managers must strongly support and participate in the

of this goal in today's complicated and complex storage

program. Such support and participation should ensure

and materials handling operations is very difficult, yet it

the necessary balance between operations and training,

is one which must be constantly striven for if we are to

with the training program receiving proper emphasis. It

have efficient, economical, quickly expandable, and

is important that this training should be a continuous

flexible storage and materials handling. If left to their

program and not an isolated, temporary interest.

own devices, each person learns something each day

and develops a little more the abilities required to do the

7-5. Survey of Need for Training.

job; however, this learning by "chance" or development

The first step in installing a training program is instituting

by trial and error is costly both in time and in mistakes

an overall survey to determine areas in which training is

made.

Systematic training organizes the learning

needed. In-service training cannot be justified unless a

process and reduces teaching errors.

It reduces

definite need exists. Conversely, it is not justifiable to

learning time, accidents, and wasted material.

stop training until the need has been met. A typical

7-2. Purpose of Training.

preliminary "check sheet" developed as a means of

determining possible areas in which training may be

Training must have as its primary goals: trained and

needed and groups of personnel which might need the

competent personnel, adequate and properly maintained

various types of training is shown in figure 7-1. Since it

equipment, intelligent job planning, alert supervision,

is possible that training may be needed in many or all of

and satisfactory organization morale.

the indicated areas, priorities must be assigned so as to

7-3. Responsibility for Training.

meet needs on the basis of urgency. An important point

Every storage and materials handling activity must

to remember is that too much training attempted at one

assume direct responsibility for initiating, directing,

time will interfere with operations and decrease training

supervising, and conducting all training pertaining to its

benefits. Thus, a well thought-out and balanced plan,

operation. Training is more effective when it is made a

increasing or decreasing in intensity and scope as the

part of operations and is not considered as being

conditions require, is essential to the success of a

disconnected from the job. Personnel responsible for

training program.

operations must have a

7-1